Effective Date: 2nd April, 2024

At Mr. NicheTech, we strive to ensure that you are satisfied with your purchases. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your experience is smooth and hassle free.

Please read our policy carefully to understand your rights and our procedures for returns and refunds.

 

1. Returns

We accept returns within 30 days of the original purchase date for most products.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.
• Be in its original packaging.
• Have a receipt or proof of purchase.

Non-Returnable Items:  

Certain items cannot be returned, including but not limited to:

• Digital products (such as eBooks, software, or other downloadable items).
• Gift cards.
• Personalized or custom-made items.

If your item does not fall under these categories, and it meets the eligibility criteria, you may proceed with the return.

How to Initiate a Return:

• Email: returns@mrnichetech.com with your order number, description of the issue, your direct contact details.
• Return Authorization: We will review your request and, if eligible, provide return instructions, including the return shipping address.
• Shipping Costs: You are responsible for covering the cost of return shipping unless the item is defective or the return is due to our error.

 

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

If your return is approved, we will initiate a refund to your original payment method (Credit Card, PayPal, etc.).

Refund processing typically takes between 7-14 days, depending on your payment provider.

Partial Refunds:  

In some situations, only partial refunds are granted, such as:

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Any item returned more than [Insert Number of Days] days after delivery.

 

3. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account or payment method again.

Then:

• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank; there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at returns@mrnichetech.com 

 

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at  returns@mrnichetech.com with your order number and a photo of the defective or damaged product.

If your exchange is approved, we will send you instructions for returning the defective product and provide a replacement at no extra charge.

 

5. Shipping

When returning a product, you should use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item without tracking information.

Shipping Costs for Returns:  

You are responsible for paying the return shipping costs unless the item was defective or the return is due to our error. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).

 

6. Custom and Digital Products

Please note that certain items, such as custom-made products, digital goods (eBooks, software, etc.), and downloadable content, are non-refundable. Once the digital product is accessed or downloaded, it cannot be returned.

 

7. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and processed, a gift certificate will be mailed to you.

 

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be informed of your return.

 

8. Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact us:

Email: returns@mrnichetech.com